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Testimonials from our valued customers.
We were so impressed with Ann's service in sending a care package to our waiting daughter, that we want to meet her and hire her while we are in Guangzhou!
I placed our order while Hurricane Sandy was hitting the east coast of the US. When networks were down and Paypal was having problems, Ann went extra steps to help us place our order.
Ann called our daughter's SWI to verify her size because our last update was missing measurements. She chose an adorable outfit in the correct size, assembled all of our family pictures into an album for our waiting daughter, and followed up with us every step of the way - even sending pictures I the actual items and care package.
This has been the easiest and most thorough service I have ever heard of. I highly recommend Ann's Red Thread China service to other adoptive families! - Tina B-B
Shipping Options Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:Ann at Red Thread China is AMAZING! She is always very prompt and helpful. The website is easy to use and Ann gives her personal touch to every order. I love this service and will use it over and over. It is a great value and a wonderful service. Kimberly
We cannot say enough about how much Ann helped us! She made and delivered a photo album that was critical to establishing a bond with our daughter. We would highly recommend that everyone have Ann make the photo album as it was so essential on the day we got our daughter and the days immediately after. Furthermore, we know this book will be an important keepsake for her when she is older.
Furthermore, Ann meet us at our hotel to take us shopping and to lunch while we were in China. It was like visiting a friend and was one of the most enjoyable days of our trip.
In conclusion, we completely, and unreservedly recommend Ann and would advise anyone adopting to have a photo album made! Ann was an invaluable help in the adoption process and trip and is a joy to work with.
The Pinder Family
Shipping Options Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Body:We found Ann's prices to be reasonable compared to the competitions' and that's why we initially chose Red Thread China. But what really delighted us was the fast response and personal service which Ann herself offers. On top of everything else was a quite unexpected surprise: Ann managed to obtain and send us recent photos taken of our daughter. We hadn't requested them and there was no additional charge for this service so it came as a really lovely surprise (and thank you again, Ann!)
Ann is very responsive and updated us via email through every step of our package's journey to China and to our daughter. We've had such an excellent experience and I can't recommend Red Thread China highly enough to other adoptive parents. We are already working on our second China adoption and will continue to send care packages exclusively through Red Thread China. Thank you, Ann, for taking such good care of us and making this such a positive experience!
Marcel & Sherry Van Der Elst
We wanted to tell everyone who is thinking about using redthreadchina.com to jump in, because you and your child will be greatly blessed for it. Ann has been so supportive in answering all our questions prior to us placing our order. We sent our daughter a letter, a photo soft book and a camera. Ann took the time to send us emails to confirm receipt and a picture of her package with our photos in the book for us to see. We were pleasantly surprise when we received an updated picture of our daughter, Kayling Grace, along with her current measurements. The only picture we had prior to red thread china was the matched picture which was 5 months old. We are so thankful for Ann and her caring heart and excellent speedy service. We would highly recommend her.
The Mendez family
I am grateful to Ann and her excellent service. I wanted to send a care package to my daughter for her second birthday. Ann picked out some very nice gifts and personally guaranteed the package would be delivered in time for my daughter in Guangxi to open it on her big day.
Ann also managed to get some updated photos of my beautiful daughter and e-mailed them to me. I was totally surprised and thrilled to get these pictures. Ann is very caring and I highly recommend her services.
Greta--St. Paul, MN
I would absolutely refer Red Thread to anyone adopting from China! The customer service is amazingly wonderful, prompt and efficient! Thank you so much!
Wonderful ! If there was an option higher than excellent for customer service I would give it
Ann is awesome!!! She emailed me several times about my purchase to make sure she got it right. I received the my purchase within a week and I even got a little surprise from Ann... a pair of earrings!! Thank you!! I would definitely us Red Thread China again!!-- Brooke
When we decided to select a service to send our daughter waiting in China a care package, I did not have to look far. The choice was obvious for us to use Ann at Red Thread China. I had heard so many wonderful things about Ann from other adoptive parents and online adoption forums. We could not be happier with the service that we received. The day I purchased our daughter care package, Ann promptly emailed me updated measurements for our daughter. A short time later she was able to send me photos of our daughter enjoying her birthday care package at her SWI. Ann was there every step of the way, answering any questions I had and also was kind enough to send me a photo of the actual items in the care package she was sending and a photo of the translated letter we sent the nannies in our daughter SWI. We hope to have the pleasure to meet Ann in person during our upcoming trip to China. She has made the unimaginable possible for our family. We are in the process of sending another care package to our daughter waiting in China and we know that Ann will make sure that everything is handled perfectly for us once again. She is amazing.
Upstate NY, USA
Ann is amazing! She goes above and beyond more than anyone in our entire adoption. She picked out the most beautiful things for our son (very good taste). She is very quick in shopping for you and sends pictures of everything she buys. She has even called the orphanage a couple times to get sizes for me, once after the horrible earthquake in Chengdu and again to ask a few questions for me before we made our trip to China. Such a caring woman. I truly believe she does this not only for business but she does love China's children. We do plan to sight see with Ann when we arrive in China. Can't wait to meet her! I would recommend her services to anyone without any worries at all!
I recently purchased several pairs of squeaky shoes from Red Thread China for my daughters. Ann gave me great personal service, following up by email to confirm that I received my package and was happy with the merchandise. The service at Red Thread China is fast and friendly. I will be making more purchases in the future. Thank you Red Thread China! A in Pittsburgh, PA
I was very fortunate to meet Ann while we were in China adopting our baby daughter. In no time at all we were good friends. Ann is my connection to my daughter home of birth. I like being able to buy gifts for my daughter, family and friends and Ann has made that possible. Ann has even gone out of her way to get items that I have requested and were not on her website. redthreadchina sends quality merchandise and they are fast,not just friendly, but as caring as any friend. I trust Ann and give her my wholehearted support. You will not go wrong if you make a purchase through redthreadchina. Sincerely, Marianna ,CO
Ann and Denise are wonderful business partners and it was a great pleasure to shop with them. I coordinated an order for 6 moms in my area. Ann was fantastic shopper for us. We had a big order with a lot of squeaky shoes and several other things. Everything we ordered was in the box that arrived from China in 5 short days. I could hardly believe our order could come so quickly. Ann checked in on a regular basis on the status of our order and even e-mailed to make sure we received the package. Our daughters will be sporting cute Chinese squeakers for the next several years. I highly recommend redthreadchina.com to anyone looking for special gifts or Chinese treasures.
I can't say enough about the wonderful customer service I received when I placed my order for a special "Passport Doll". My daughter and son-in-law are adopting from China, and though we might have a wait, it will be worth it. Ann's personal committment to make sure I received the doll was amazing, and I feel confident in recommending this website to everyone. Again, I know this won't be my only order from this wonderful website. Thank you again, Kay ,IL
I just want to say how happy I am with my order from redthreadchina. I was so excited to find this site and order a few things I wish I had gotten while in China. Ann provides a helpful and personable service. I really appreciated her kindness in answering all my questions. I loved everything I bought. I will definately be buying from her again! Kari
I have know Ann for over two years now and can't say enough good things about her and her business! She is the sweetest thing and goes above and beyond to serve you. We bought many things through her while in China adopting our first daughter and now going through her again to send a
package to our newest daughter. Our daughter who is still in China is older, so the typical care package just didn't seem to suit her. Ann shopped just for a 7 year old in mind. She has put together the most beautiful package and so quickly....I am sure our daughter will love it. Ann is our connection to China to make communication easier and less expensive. It is also reassuring to send things from Ann because it doesn't get held up in customs We lost a few packages to our first daughter and it was a lot of money for shipping alone!. She also translates!!!! This is a great thing...think, a quick email to Ann and you can communicate with your daughter or son, write to the Directors or keep in contact with the Foster Parents. I would urge anyone to use her services from your Country or meet up with while in China. I can't wait to go pick up our daughter and have already arranged to have Ann take us around to sight see and SHOP!!! Thank you! Tammy in MI.
We found out about Redhreadchina just a few weeks before we travelled to China to get our 6 year old son. Ann and Denise were so wonderful to work with and Ann did a great job on our care packages. Ann was able to get our son's current measurements, and she picked out the cutest clothes for him. She sent the package "rush delivery" and our boy received it just a few days before we arrived. We were very fortunate to meet Ann while in China and I felt as if we were old friends. Our son enjoyed meeting Ann too. I only wish we had more time to spend with eachother. Both of these ladies are exceptional and go above and beyond to help families connect with their children in China. We are in the process of adopting our second child and will definately use Redthreadchina again.
Ann and I were introduced via email by a mutual friend. I cannot say enough about what a wonderful help she has been to us! We are adopting a daughter from China and wanted to send her a care package. Not only did Ann personally shop to make a unique care package for her, containing everything I asked about, she even threw in a few extras! She contacted the Director of the orphanage before sending the package, and was lucky enough to be able to speak to our daughter's nanny too, getting invaluable information that will enable us to pack better for her. She emailed photos of our care package contents to us, and will even confirm delivery! Ann also translated a letter for us, and even printed a few photos of our family to include in the care package. She is sweet, funny, and friendly, and we cannot wait to meet her in person and go shopping!
Dianne in NC
I did not know what to expect when we met Ann and asked her to take us--a group of 6 ladies with very long lists--shopping. Ann was wonderful!! She not only took us to markets and shops that had great prices, she managed to feed us during our shopping frenzy at good ol' McDonalds!
I was very impressed how Ann would climb a ladder to look in a store's stock to find a certain size for one of us. She managed to find everything on our lists from handbags to pearls to beautiful silk dresses at a fraction of the price on the island.
The best part of the day with Ann was her personality. She may be petite but she can move--she was a lot of fun. It was one of my best adventures while I was in China. Thank you Anne!
Thank you so much for helping us out on our shopping trip while we were in China. I had a wonderful time with our group and you made everything so much easier by knowing where to go, and bargaining for good prices for us. My favorite was the pearl market. You got such a great deal on my pearls, and they are sooo pretty. I wear them several times a week, and just love them. Xiao Lu (who is almost 4 now) loves them as well, and will sit on my lap, and play with them. When she's a little older, I'll give her the matching strand you helped me buy.
Good luck on your business, I know you'll do great!!
Ann is an awesome person. She is really VERY nice and goes beyond the call of duty to please you. I will deal with her again. Julie
We found out about Redhreadchina just a few weeks before we travelled to China to get our 6 year old son. Ann and Denise were so wonderful to work with and Ann did a great job on our care packages. Ann was able to get our son's current measurements, and she picked out the cutest clothes for him. She sent the package "rush delivery" and our boy received it just a few days before we arrived. We were very fortunate to meet Ann while in China and I felt as if we were old friends. Our son enjoyed meeting Ann too. I only wish we had more time to spend with eachother. Both of these ladies are exceptional and go above and beyond to help families connect with their children in China. We are in the process of adopting our second child and will definately use Redthreadchina again. Molly,TX
A friend recommended that I use Ann at RedThread China to send a photo album to my little girl waiting in China. From the first email, Ann's kindness and sincere interest in helping us shone through. She provided a photo album, a photo pillow, candy for the nannies, and a letter translated for us at an incredibly reasonable price. Ann worked hard to make sure everything was just right. She sent pictures of the products. She called the orphanage and told them the package was coming, and even talked with the director about my child and then emailed me precious information from the SWI. The process of ordering from Ann was a joy from the start to the finish. I will be tellling everyone about her and Red Thread China!!!! From a Very Happy Customer. Sherri
We found Ann's company/business through a friend that had used her. And I was pleasantly surprised! She went above and beyond to answer my questions and make sure our package was delivered. She was very professional and always replied promptly to my emails. There was never a question that went unanswered! She really has inside working knowledge of the orphanages that she delivers to, which helps a waiting mommy feel very secure in knowing that a care package will be delivered and received on time! I will recommend Red Thread China and Ann to anyone I know that is wanting to send a package to their waiting baby! Thank you Ann!
This is french testimonial from our customer,but it sames like English Yahoo does not support French ,so some words look a little funny,sorry !!!
En raison des grèves aériennes, j'ai décid?un peu par hasard d'envoyer un colis par redthreadchina que je ne connaissais pas vraiment et après avoir pass?ma commande (suivi parfait et gestion impeccable de ma commande), j'ai eu l'immense bonheur de recevoir ce matin par surprise trois photos récentes de mon adorable béb??14 mois, les photos que j'avais datant déj?de plusieurs mois. J'ai découvert qu'il se tenait debout et qu'il avait déj?beaucoup chang? Rien n'aurait pu me faire plus plaisir, ça a ét?une surprise magnifique. Apparemment tous les directeurs d'orphelinat ne joue pas le jeu, mais lorsque c'est le cas, Ann a la gentillesse d'essayer d'envoyer aux parents des infos et photos récentes. C'est un merveilleux cadeau, merci mille fois !!!
THANKS THANKS THANKS AGAIN !!!!!!!!Calypso
Email Ann at firstname.lastname@example.org with any question you might have !